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FAQ
Frequently Asked Questions
What does HitchParts.com sell?
HitchParts.com sells trailer hitches, towing accessories, electrical components, hitch-mounted accessories and other towing-related parts. We are an online retailer and do not currently offer installation services.
How do I know whether a hitch will fit my vehicle?
Use our vehicle selection tools and carefully review the product description, fitment notes and installation requirements before ordering. Vehicle year, make, model, body style, drivetrain, factory equipment and other options can affect fitment.
If you are unsure whether a product fits your vehicle, please contact us before placing your order. Include your vehicle’s year, make, model, body style and any relevant factory towing equipment.
Do you install trailer hitches?
No. HitchParts.com is a 100% online retailer and does not have a retail storefront or installation facility. Many products can be installed at home, but professional installation may be recommended.
Do your hitches include installation hardware?
Most vehicle-specific trailer hitches include the hardware required for installation unless otherwise stated in the product description. Wiring, ball mounts, hitch balls, locks and other accessories are normally sold separately.
Do I need a wiring harness?
If your trailer has lights or electric brakes, you will need the appropriate wiring connection. The correct wiring harness depends on your vehicle and the trailer’s electrical requirements.
What hitch class do I need?
The correct hitch class depends on your vehicle, trailer and cargo weight. Never exceed the lowest-rated component in your towing system, including the vehicle, hitch, ball mount, hitch ball, coupler or trailer.
What is tongue weight?
Tongue weight is the downward force the trailer places on the hitch ball. Proper tongue weight is important for stable and safe towing. Always follow the recommendations provided by your vehicle and trailer manufacturers.
Can I tow up to the maximum rating shown for the hitch?
Not necessarily. Your towing capacity is limited by the lowest-rated part of the complete towing system. A hitch rating does not increase your vehicle’s towing capacity. Always consult your vehicle owner’s manual and the vehicle manufacturer’s towing guidelines.
What forms of payment do you accept?
We accept PayPal, Visa, Mastercard, Discover, American Express, Apple Pay, Google Pay and Venmo. PayPal is our preferred payment method.
Is my payment information secure?
Yes. Payments are processed through secure payment providers. HitchParts.com does not store your complete credit or debit card information.
Where do you ship?
We ship to all 50 states, Washington, D.C., APO, FPO and DPO addresses, and U.S. territories and Minor Outlying Islands whenever carrier service is available.
Do you ship to Alaska and Hawaii?
Yes. Shipping to Alaska and Hawaii may cost more than shipping within the continental United States. We will do our best to find the most affordable and reliable shipping option available.
Do you ship to APO, FPO and DPO addresses?
Yes, provided the product is eligible for shipment through the United States Postal Service. Size, weight and shipping restrictions may prevent some items from being shipped to military addresses.
How quickly will my order ship?
Shipping times depend on product availability, warehouse location, destination and carrier service. Some orders may ship in multiple packages or directly from a manufacturer or distribution partner.
Will I receive tracking information?
Yes. Tracking information will be provided when it becomes available. Tracking may take some time to update after the shipping label is created.
Why did my order arrive in multiple packages?
Products may ship from different warehouses or suppliers. When this happens, your order may arrive in multiple packages and on different days.
Can I change or cancel my order?
Contact us as soon as possible. We will try to change or cancel the order, but we cannot guarantee changes after an order has entered processing or has been submitted to a warehouse or supplier.
What if I ordered the wrong part?
Contact us before returning the item. The product must meet our return requirements, and return shipping or restocking charges may apply. Installed, damaged, modified or incomplete products may not be eligible for return.
What if my order arrives damaged?
Inspect your shipment as soon as it arrives. Keep the product, packaging and shipping materials, and contact us promptly with your order number and clear photographs of the item, packaging, shipping label and damage.
What if an item is missing from my order?
First, check your tracking information to determine whether the order was shipped in multiple packages. If all packages have arrived and an item is still missing, contact us with your order number and details about the missing item.
Does HitchParts.com provide product warranties?
Products may be covered by a manufacturer’s warranty. Warranty terms and eligibility vary by manufacturer and product. Contact us if you need help identifying the applicable warranty process.
Are product images always exact?
Product images may be representative and may show optional accessories or a similar product. Always rely on the manufacturer’s part number, specifications, fitment information and product description when making your selection.
How can I contact HitchParts.com?
Please use our Contact Us page and include your order number, product number or vehicle information when applicable. Providing complete information will help us respond more quickly.
